Help Centre
Installation
Installation options, appointments, preparation and handover.
Where can I find an installation manual?Please note: Only a fully qualified electrician can install a charge point. Every non-Andersen installation order will be provided with a physical copy of the installation manual in the box. If you wish to view...ReadWhat is included in a Standard Installation?Our Standard Installation package is designed to cover the vast majority of residential charger setups. It includes:ReadWhat is a Premium Installation?A Premium Installation offers a bespoke service for more complex setups, starting with an in-person survey by one of our expert, in-house installers. They will visit your property on a scheduled date to evaluate your...ReadWhat is the difference between a Standard and Premium Installation?How to choose the right option for your home:ReadWhat should I expect on the day of installation?If you have selected an Andersen installation service, our goal is to make the day as seamless and straightforward as possible.ReadHow long does an EV charger installation take?A standard EV charger installation usually takes around 4 hours (roughly half a day). The exact time required depends on your property's layout, the chosen cable route, and specific electrical requirements.ReadDo I need to be home during the installation?Yes. You, or another responsible adult over the age of 18 must be present at the property for the entire duration of the installation.ReadWhat do I need to do before my installation appointment?Before your installation, please ensure our installer has clear, safe access to all areas needed to complete the work, and that the environment is secure for everyone on-site.ReadWill the installer need access inside my home?In most cases, yes, though it ultimately depends on your home's layout and electrical setup.ReadWill my electricity need to be turned off during installation, and how long will my power be off for?Yes. To allow our installers to work safely on your electrical system, we will need to temporarily shut off your electricity supply during a portion of the installation process.ReadWhere will my charger be installed?The choice is yours! We want your charger to look great and work perfectly for your daily routine. While you have the freedom to choose your preferred spot, the final location will be determined during the survey...ReadWill the installer test the charger before leaving?Yes. Your Andersen installer will test the charger before leaving to make sure it is safe and working correctly.ReadHow soon can my charger be installed?We typically aim to complete your installation within 3 weeks of your order being placed. To help us hit this target, we just ask that you submit your survey details as early as possible so our survey team can review...ReadCan I change my installation date?Yes, you can change your installation date, but please let us know as soon as possible.ReadWhen can I start charging my car?You can start charging your car as soon as the installer finishes testing and setting up the charger.ReadDoes Andersen use in-house installers?Yes. Andersen uses a nationwide network of in-house installers, supported by trusted installation partners where required.Read