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Sales questions, grants, payment options and order changes.
What is the lead time for a charger to be installed?We aim to install your Andersen charger within 2-3 weeks from your survey being completed and approved.ReadWhat grants are available?You may be eligible for the UK Government EV chargepoint grant if you rent your home, own a flat, or are a residential landlord. Grants are also available if you are installing the chargepoint for your business. Grant eligibility depends on your property, applicant type and current government rules.ReadWhat payment options are available?Andersen offers several payment routes, allowing you to choose the option that works best for you at checkout.ReadWhat is Andersen Easy Pay?Andersen Easy Pay is a lease agreement that allows you to spread the cost of your Andersen charger through monthly payments.ReadCan I use PayPal Pay in 3?PayPal Pay in 3 may be available at checkout, depending on your eligibility checks and availability.ReadCan I change my order before installation?If you need to change your order after placing it, please contact Andersen as soon as possible. We will do our best to accommodate your request depending on where your order is in the process:ReadWhat is a surge protection device (SPD) and do I need one?A surge protection device (SPD) helps protect your electrical system, appliances, and electric vehicle from sudden, damaging power surges (often caused by lightning strikes or grid fluctuations).ReadWhat is Tap Electric?Tap Electric may be used by some EV drivers to manage smart charging, tariff optimisation or charging schedules.ReadWhat is Allstar?Allstar Homecharge is an automated billing and payment solution designed for company car and fleet drivers. It calculates the exact cost of charging a company electric vehicle at home and pays the driver's energy...ReadHow do I get my Blue Light Card discount?You will need to provide photo-evidence of your Blue Light Card.ReadDo direct promotions apply to chargers bought through third parties?Purchases made through third parties are not eligible for Andersen promotions.ReadCan I use multiple promotional offers on my order?Promotional offers cannot be run concurrently or stacked.ReadHow does Allstar Homecharge work with my Andersen charger?The Allstar system integrates with your home energy tariff and securely tracks the energy used by your Andersen charger specifically for your business vehicle.ReadWhat is Rightcharge?Rightcharge is an all-in-one EV platform. For home charging, it helps drivers compare hardware and find the cheapest EV energy tariffs.ReadHow does Rightcharge calculate home charging costs for fleet drivers?Rightcharge connects directly to your Andersen charger, your vehicle data, and your specific home energy tariff via secure APIs.ReadHow do I get reimbursed for charging my company car on my Andersen charger?With Rightcharge, you don't need to log manual mileage or submit monthly receipts. Once your Andersen charger is linked to your Rightcharge driver profile, the system automatically calculates your monthly charging...ReadWhat is Kerbo Charge?Kerbo Charge is a specialist cross-pavement cable channel designed for EV drivers who do not have a private driveway.ReadHow does Kerbo Charge work with my charger?When you need to charge your vehicle on the street, you simply lift the lid of the pavement channel, drop your charging cable inside, and plug it into your car. The patented, flexible lid automatically snaps shut...ReadDo I need council permission to install Kerbo Charge?Yes, local authority approval is required because the channel is set into a public pavement. However, Kerbo Charge manages this entire permission and approvals process for you.Read