Help Centre
App Enquiries
Using the Andersen app, vehicles, tariffs, schedules and charging history.
How do I add a charger to the Andersen app?You can add your Andersen charger to the app by creating or logging into your Andersen account, then scanning the QR code provided with your charger.ReadCan I add more than one vehicle to the app?At this moment in time, you can only add one vehicle to your Andersen app. However, this does not stop you from charging more than one vehicle using your Andersen charger.ReadMy tariff is not in the app, what should I do?While we try our best to keep all tariffs up-to-date, energy plans change rapidly. Your specific tariff might be missing from our database for a few reasons:ReadMy vehicle is not in the app.While we try our best to keep our vehicle list as up-to-date as possible, the EV market is growing rapidly with new models and specifications launching all the time. If your vehicle is missing, it may be due to:ReadHow can I stop other people using my charger?You can prevent others from using your charger by locking the charge point through the Andersen app.ReadHow can other people use my charger?Important: The person you are sharing the charger with must create an Andersen account before you can send them an invite.ReadHow do I set up scheduled charging?You can create custom charging schedules in the Andersen app to control exactly when your vehicle draws power (ideal for taking advantage of cheaper off-peak energy tariffs).ReadHow do I see previous charge sessions?You can view previous charging sessions in the Andersen app through your charger's charging history. Please note that this feature of the Andersen app is not available for selected smart energy tariffs.ReadIs my charger compatible with smart tariffs?Smart tariff compatibility depends on your charger model, app version, energy supplier and tariff provider.ReadWhat is a smart tariff and how does it work?A smart tariff is an energy tariff designed to help EV drivers charge at cheaper or more efficient times, often by scheduling charging automatically.ReadHow do I connect my charger to a smart tariff?Smart tariff setup is usually completed through your energy provider, using their own app.ReadWhat if I need to charge urgently on a smart tariff?Most smart tariffs include an override, boost or charge-now option for times when you need to charge immediately.ReadWhat is Tap Electric?Tap Electric may be used by some EV drivers to manage smart charging, tariff optimisation or charging schedules.Read