Help Centre
Surveys
Virtual surveys, supply checks, MPAN details and DNO applications.
What is a survey?A survey is an important step in the installation process. It helps our team understand your property, electrical supply, preferred charger location and any work required before your Andersen charge point is installed.ReadWhy do I need to complete a survey?We need you to complete a short virtual survey, so our team and electricians can fully understand your property's layout and electrical setup before we arrive. This ensures your installation goes smoothly, safely,...ReadHow long does it take for my survey to be reviewed?Please allow up to 5 working days for your virtual survey to be reviewed.ReadWhat information do I need to provide during the survey?If you have purchased a Standard installation, we will need you to fill in a short form or "virtual survey".ReadWhere do I find my MPAN number?Your MPAN, or Meter Point Administration Number, is the unique number used to identify the electricity supply point at your property.ReadWhat does my incoming supply look like?Your incoming supply is the point where the electricity supply enters your property. It is usually located near your electricity meter and main fuse or cut-out.ReadWhat is a Distribution Network Operator (DNO)?DNOs are the companies responsible for the physical electricity network in the UK. They own and maintain the underground cables, overhead power lines, and substations that deliver electricity from the national grid...ReadWhy have I received an email about an application made for a charger at my property?If you have received an email about an application for a charger at your property after submitting your Andersen survey, this is likely related to the DNO application we have made on your behalf.ReadWhat if I cannot complete my virtual survey via the app?Please contact us and we will send you an email requesting survey details.Read