My car is charging slower than expected. What should I do?

If your vehicle is charging slower than anticipated, it is often due to vehicle settings, your battery's state of charge, household power demands, or built-in safety features.

• In-car charge restrictions: Check your vehicle's infotainment system or companion app to ensure no restrictions are active, such as a maximum limit or a "reduced AC charge rate" setting.
• Maximum AC acceptance rate: Verify the maximum AC charging speed supported by your specific vehicle. Some cars are hardware-limited to lower speeds on AC power, which can be confirmed in your manufacturer's manual.
• Battery level (State of Charge): If your car's battery is nearly full, the vehicle will naturally and significantly reduce the charging speed as it approaches 100% to protect the battery's health.

• Household electrical load: If your property is currently using high-energy appliances (like electric showers, heat pumps, or ovens), your charge point may automatically dial back its charge rate to protect your property's main fuse.
• Smart features & eco modes: If you are utilising solar charging, smart energy tariffs, or custom schedules, check your app settings to ensure they aren't purposely capping the charge rate.

• Unplug the charging cable from your car and firmly reconnect it.
• If the charging speed doesn't improve, unplug your vehicle completely and perform a hard reboot on your charge point.

If you have gone through these steps and your charging speed is still lower than it should be, please contact us for assistance.