How do I release the cable from my car?

If your charging cable will not release from your vehicle, it is usually because the car is locked or the active charging session hasn't completely finalised.

• Unlock your car: Ensure your vehicle is fully unlocked. Please note that you may have to unlock your vehicle with the physical key.
• Stop the charge: If the vehicle is actively charging, stop the session using either the Andersen app or your vehicle's companion app.
• Wait a moment: Give the vehicle a few seconds after stopping the charge, as some vehicles take a short moment to electronically release the cable lock.
• Check for a physical release button: Check if your vehicle has a dedicated charge cable release button (often located next to the charging port). If it does, press it and try removing the cable again.
• Locate the emergency release: Some electric vehicles feature a manual emergency cable release pull-cord, typically found inside the boot or under the bonnet near the charging area.

Important: Never try to force the cable out. Pulling it aggressively could damage your vehicle's charging port or the cable connector itself.

If the cable remains completely stuck after trying these steps, please contact your vehicle manufacturer for assistance, as the locking mechanism is controlled entirely by the car.