Why have I not received an installation date yet?

What should I do?

If our Bookings Team hasn't contacted you yet to schedule your installation, it is usually due to one of the following reasons:

• Your virtual survey is incomplete: Please open the Andersen App and complete your virtual survey so we can move to the next step.
• Your survey is currently under review: Please allow up to 5 working days for us to complete the review.
• Your DNO application was rejected: Don't worry, our team will contact you shortly to explain the next steps and how we will resolve this.

• Check the progress of your order by visiting support.andersen-ev.com. You will need your email address and your delivery postcode to access the information.
• Check for an email from the survey team: Be sure to check your spam or junk folder for messages from helpdesk@andersen-ev.com.
• If your survey has been approved: Our Bookings Team will contact you within 2 working days of your approval date to schedule your installation.
• Still waiting? If the expected review period has passed and you haven't heard from us, please reach out to Andersen Support - visit andersen-ev.com/pages/contact.