How do I buy?

As an individual customer, you can buy an Andersen directly from our website using our online design studio

Business customers wishing to purchase an EV charge point(s) for their business are encouraged to contact one of our sales advisors who will be happy to help. The Workplace Charging grant (WCS) is a government grant that gives businesses grants against EV chargers and installation costs. Read about it more here.

What type of charger do I need?

For home charging, you can use either the cable supplied with your electric vehicle (often called a ‘Granny Cable’), or a home charge point.

A home charge point has a number of advantages over a Granny Cable, such as safety, speed and convenience.

What charging power do I need?

You can choose from 7kW and 22kW. The greater the power, the faster the charge. To use a 22kW charge point, you need a three-phase power supply. As 95% of UK homes use a single-phase power supply, the choice for most people is 7kW.

Charging speed is dictated by the limits of your car battery, your Andersen charge point will deliver what is requested by the vehicle up to the maximum limit.

Andersen’s charge point is available in 7kW (this can be used to charge at 3.6kW) and 22kW.

What is a Granny Cable?

A Granny Cable is the cable which usually comes with your electric vehicle. At one end it has a three-pin plug which you can plug into a home 13-amp electric socket, with an adaptor for your vehicle at the other end.

It is a great back up to a charging point, and is useful when travelling, although it has some disadvantages for everyday use, such as being inconvenient and slow to charge.

What are the disadvantages of using a Granny Cable?

Slow to charge: A Granny Cable can be slow to charge. For example, a Mitsubishi Outlander with a small 12kW battery will charge in around five hours, whereas a Tesla will take around 17 hours.

Inconvenient: If you don’t have a dedicated outdoor socket, you will need to feed your cable through a door or open window to access a home 13-amp socket.

No ‘smart’ features: A Granny Cable lacks the features of a home charge point such as different charging speeds, access to charging costs and links to smart functions with an app on your phone or tablet.

What are the advantages of using a home charge point over a granny cable?

Faster charging: A home charge point will charge your EV or hybrid vehicle 30-60% faster than a granny cable.

For example, a Nissan Leaf will take around 6.5 hours using a 7.5kW charge point, compared to 17 hours for a Granny Cable to charge a Tesla.

Convenience: Using a home charge point installed on an outside wall or garage wall is more convenient than feeding a granny cable through a window or an open door.

Access to ‘smart’ features: You can control an Andersen home charge point from an app on your smartphone or tablet, so you can see how much time it has taken to charge and what it cost. This helps you to stay on top of your EV charging costs and details.

To see the full range of features offered by the Andersen app, click here: 

Should I have a tethered or untethered cable?

The charge cable of a tethered charge point is permanently attached to the unit. When you finish charging the unit, you simply coil the cable onto the unit.

An untethered unit is supplied with a universal socket and can be used with any cable, including the cable supplied with your electric vehicle.

As a tethered charge point comes with a cable, it also comes with an additional cost of around £100, depending on cable length and voltage.

How much does an Andersen Cost

As the Andersen A2 is bespoke the cost is dependant on what features and design you would like. You can configure your own Andersen to see the final price here

If I do not live in the UK do I pay VAT

The supply of goods exported outside the UK is zero-rated. You will not pay any VAT if are purchasing from outside the UK.

Are your units compatible with EU standards?

Yes, all our units are CE certified and are compatible with all EU country standards.

What is the difference between 7kW and 22kW charging?

A 22kW charger has the capability to charge your EV up to 22kW per hour. It is 3 times faster than a 7kW charger. 22kW charging can only be supported by households that have a three-Phase electrical set up. Most houses in the UK are single-phase and can only support a maximum 7kW charging output.

Bear in mind that the charging speeds from fast chargers will depend on the car’s onboard charger, with not all models able to accept 7kW or more. These models can still be plugged into the charge point, but will only draw the maximum power accepted by the onboard charger. For example, a Volvo XC60 T8 PHEV will a standard 3.5kW onboard charger will draw a maximum of 3.5kW from a 7kW power supply or three-phase power supply.

A Porsche Taycan with an 11kW onboard charger will draw a maximum of 7kW from a single-phase supply and a maximum of 11kW from a three-phase supply.


Can I disable my charge point when it is not in use?

Yes, our units can be remotely disabled using our free Kønnect+ App (available on Android or iOS). The Andersen A2 works remotely using Wi-Fi, allowing you to disable your charge point even when you are not there. When your unit is disabled, it will not deliver any charge.

Where is the cable stored after you charged the car?

The Andersen A2 has a storage slot that the cable winds into. This completely hides the cable from view. The plug also sits neatly hidden inside the top compartment. Watch a short video here